Please take a few moments to review the Terms & Conditions related to our Airport Transfer services. By completing an online booking for an Airport Taxi Transfer, you confirm that you have read, understood and accepted these terms.
BOOKINGS
All online transfer bookings are processed according to mainland Portugal time (UTC/GMT).
Online reservations must be submitted at least one day before the requested transfer date.
For urgent or last-minute transfer requests, please contact us directly.
Any cancellations or changes to your booking must be requested at least 48 hours before your scheduled arrival.
PAYMENTS
Payment can be made directly to the driver or through our secure online STRIPE payment system.
Payments made to the driver must be settled in cash, in Euros, upon arrival at the destination.
For return transfers, the full amount must be paid on arrival at the first destination.
The person named as the lead passenger on the booking is responsible for ensuring that the final payment is completed.
LUGGAGE
Each passenger may carry up to two pieces of luggage: one item of hand luggage and one suitcase. Any additional or special luggage, such as golf clubs, surfboards or bicycles, must be mentioned at the time of booking. We cannot guarantee the transport of extra luggage that has not been previously declared.
INSURANCE & GUARANTEES
We operate as a fully licensed airport transfer company in Portugal.
Our company holds all insurance required by Portuguese law through an international insurance provider.
Passengers and their luggage are covered during the transfer.
We cannot be held responsible for delays caused by circumstances outside our control, including traffic, weather conditions or other external factors.
ASSISTANCE
Airport assistance, including our meet & greet service, is provided free of charge.
Assistance with luggage is also provided free of charge.
DISABILITY REQUESTS
If any passenger has a disability or requires special assistance, this information must be provided at the time of booking. We will then confirm whether the requested transfer is suitable and whether we are able to meet the passenger’s needs before accepting the reservation. If we are unable to accommodate specific requirements safely and appropriately, we may need to decline the booking.
SMOKING
Smoking is strictly prohibited in all transfer vehicles.
FOOD & DRINK
The consumption of food and drinks during the transfer is not permitted, with the exception of water.
PROTECTING YOUR INFORMATION
We are committed to protecting your personal information and handling your details with care and confidentiality.
OTHER CONDITIONS
Alcoholic beverages and any type of illegal drugs are not permitted inside our vehicles.
We reserve the right to refuse transport to any passenger who appears to be under the influence of alcohol or drugs, or whose behaviour may represent a risk to the driver, other passengers or the vehicle.
We also reserve the right to refuse transport where health and safety requirements cannot be met, including situations where baby seats or booster seats were required but not requested before travelling.
If your party is not ready at the agreed pick-up time and no notice is given to the driver, we reserve the right to leave the accommodation 15 minutes after the scheduled departure time.
For arrivals at Faro Airport, the driver will wait approximately one hour after the flight landing time. If there is an issue with luggage, please send one member of your group to meet us in the arrivals area and we will wait until the matter is resolved. If you are travelling alone, please contact us by phone on (+351) 962 914 041.
We wish you a wonderful stay and a pleasant journey.